Terms of service
Last updated: February 24, 2025
This Privacy Policy describes how Luhvina (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from luhvina.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
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Contact details including your name, address, phone number, and email.
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Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
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Account information including your username, password, security questions and other information used for account security purposes.
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Customer support information including the information you choose to include in communications with us.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers such as:
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Companies who support our Site and Services, such as Shopify.
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Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders.
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Third parties we work with to collect data via tracking technologies (pixels, SDKs, cookies, etc.).
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
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Providing Products and Services – processing orders, payments, returns, account management, shipping, and related features.
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Marketing and Advertising – sending promotional offers and tailoring advertising.
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Security and Fraud Prevention – investigating fraud, keeping accounts secure.
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Communicating and Service Improvement – customer support and improving our Services.
Cookies
We use Cookies to power and improve our Site, remember preferences, and run analytics. You may disable Cookies in your browser, but this may affect functionality.
How We Disclose Personal Information
We may disclose personal information:
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With vendors/service providers (IT, payment, shipping, analytics, etc.).
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With business/marketing partners.
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With affiliates or as part of a business transaction.
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To comply with law or defend our rights.
Third Party Websites and Links
Our Site may link to third-party websites. We are not responsible for their privacy or security policies.
Children’s Data
Our Services are not intended for children. We do not knowingly collect information about children.
Security and Retention
We implement safeguards but cannot guarantee “perfect security.” We retain data as long as necessary for business, legal, and operational purposes.
Your Rights
Depending on where you live, you may have rights such as:
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Access / Know
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Delete
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Correct
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Portability
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Opt-out of sale/sharing/targeted advertising
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Restrict Processing
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Withdraw Consent
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Appeal
We may require verification before fulfilling requests.
Complaints
If you have complaints, contact us using the details below. You may also have the right to complain to your local data authority.
International Users
We may transfer data outside your country, using lawful transfer mechanisms such as Standard Contractual Clauses.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at:
For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.